1. General Policy
All purchases made on the NEXT by Movementor website (next.movementor.in) are for digital career assessment and guidance services provided by Movementor Destinations Private Limited.
Once your career assessment report has been shared with you, no refund will be issued under any circumstances. This applies to all packages.
2. Why We Have a No-Refund Policy
Our career assessment services involve the use of a licensed third-party assessment platform, significant counsellor time, and the generation of a personalised career report. Once these services have been initiated or delivered, the costs cannot be recovered. Therefore, all sales are final once the report is shared.
3. Reassessment Policy — Included at No Extra Cost
We understand that circumstances can vary. As part of our commitment to student welfare:
Students may retake the career assessment up to three (3) additional times at no extra charge.
This reassessment benefit is included in all packages and is available throughout the student’s academic journey.
To request a reassessment, contact us at hello@movementor.in.
4. Payment Error Refunds
If you experience a payment error — such as a double charge, incorrect amount deducted, or a failed transaction where the amount was debited — please contact us immediately.
Payment errors will be investigated and, where confirmed, refunded within 15 working days of our review.
To report a payment error, email us at hello@movementor.in with your payment details and a description of the issue.
Please note: Payment processing is handled by Zoho Payments. We will work with Zoho Payments to resolve any payment discrepancies.
5. Cancellations
Once a purchase has been completed and payment confirmed:
- The order cannot be cancelled
- The package cannot be transferred to another individual
- The assessment access is linked to the purchaser’s registered email
If you have not yet received your assessment link and wish to raise a concern, please contact us at hello@movementor.in or +91 90616 62221 within 24 hours of purchase.
6. Guidance Sessions
For packages that include an online or in-person guidance session:
- Sessions must be scheduled within a reasonable time after the assessment report is received
- If you need to reschedule a session, please inform us at least 24 hours in advance
- Failure to attend a scheduled session without prior notice may result in forfeiture of that session
- We will make reasonable efforts to accommodate rescheduling requests
7. Contact for Refund or Payment Issues
For all refund enquiries or payment-related issues:
Email: hello@movementor.in
Phone: +91 90616 62221
Address: Movementor Destinations Private Limited, First Floor, Galilee Junction, Abhcon Axis, South Nehru Nagar, Kuriachira, Thrissur, Kerala 680006
For formal grievances, please refer to our Grievance Redressal page.