Grievance Officer
In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, NEXT by Movementor has appointed a Grievance Officer to handle complaints and concerns from users.
Designated Grievance Officer
Stenson Johny
Movementor Destinations Private Limited
First Floor, Galilee Junction, Abhcon Axis, South Nehru Nagar, Kuriachira, Thrissur, Kerala 680006
How to File a Grievance
To file a formal grievance, please email the Grievance Officer at office@movementor.in with the subject line: “Grievance — [Your Name]”
Please include the following information in your email:
- Your full name
- Your registered email address and/or phone number
- The package you purchased
- Date of purchase
- A clear description of your concern or complaint
- Any relevant supporting documents (screenshots, payment receipts, etc.)
Grievance Resolution Process
Common Grievance Categories
- Assessment link not received after payment
- Payment debited but order not confirmed
- Double charge or incorrect amount deducted
- Assessment report not received
- Guidance session not scheduled or conducted
- Concern about data privacy or data handling
- Any other service-related complaint
For payment-specific issues, also refer to our Refund & Cancellation Policy.
General Support
For non-formal enquiries and general support (not a formal grievance), you may contact us through the following channels:
Email: hello@movementor.in
Phone: +91 90616 62221
Address: Movementor Destinations Private Limited, First Floor, Galilee Junction, Abhcon Axis, South Nehru Nagar, Kuriachira, Thrissur, Kerala 680006
Governing Framework
This grievance mechanism is maintained in accordance with:
- Information Technology Act, 2000
- Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
- Consumer Protection Act, 2019
- Consumer Protection (E-Commerce) Rules, 2020